COVID-19

Safety Information

Changes we have made in light of the Covid pandemic:

With the health of staff and visitors our priority, we have made changes to ensure a safe and enjoyable visit by all.

In order to support the efforts being made to help reduce the spread of the virus we have implemented specific practices in line with HSE and government guidelines. These will be reviewed and adjusted as is needed on an ongoing basis.

Please read the section below to maximise your enjoyment here.

Booking

Pre booking online is advised, this is to control the numbers inside the venue.  We will be operating at less than 50% capacity. If you want to come together as a group then you will all need to book in the one timeslot, as once a booking is made in the timeslot it is then closed.

As the visitor centre is an indoor venue, visitors must wear a protective facemask in line with government advice. Staff will also be wearing the relevant PPE in each area.

We would also like to request in advance that if at all possible our preferred method of payment is cashless.

Arrival

On entry hand sanitiser is available, and it will be at various points throughout the experience.

We will be reminding you to social distance throughout the experience where possible.

During your time at the visitor centre:

We have a one-way system in place throughout the visit and we ask that you follow this and do not go back into an area that you have left.

Our staff will be going through the experience at the same time and are happy to help make your experience better, so please ask them any questions.

The audio headset element is optional, and we have reduced the amount of high frequency touch points, as per government guidance.

Indoor dining:

Following your experience, you are now welcome to enjoy your tasting with us indoors. Please note the following information when planning your visit.  

In line with current Government Guidelines, all visitors that wish to dine in our indoor area will need to provide a valid photo ID and Proof of Immunity upon arrival to confirm that all are fully vaccinated or have recovered from COVID-19 in the past 6 months. This does not apply to under-18s who are accompanied by an adult with Proof of Immunity.

Lift:

This will be restricted to one group at a time, and will be sanitised by staff after each use.

General Cleaning:

We have upgraded our cleaning procedures throughout the experience and we will be paying particular attention to high touch areas.

Hand sanitiser is available throughout the experience

A message to all visitors

We look forward to welcoming you here and ask you to adhere to the Government guidelines:

Please assess your health before your visit and stay at home to protect yourself and others if you have any of the symptoms of Covid-19.
If you need to quarantine, then please wait until after your quarantine period is up before visiting us
Wash your hands frequently – or use hand sanitiser.
Cover your cough with a tissue or your sleeve. Wash your hands afterwards – or use hand sanitiser.
Ensure that you social distance from others.  
Avoid contact greetings: handshakes, hugging and kissing.